Policies

Payments are accepted by cash, credit card, or check. Fee for returned checks applies.

Small Group Class Cancellation Policy: Small Group Classes must be cancelled a minimum of 4 hours before the class. If you cancel within 4 hours of your class, you will be charged. If you have a class package, a class will be deducted from your package for the late cancellation. If you have an unlimited class package, we will charge the card on file a $10 cancellation fee. 

Private + Duet Session Cancellation Policy: We appreciate at least 12 hours notice when you need to cancel any private or duet session, including in-home services. If you cancel your appointment on the same day it is scheduled, you will be charged for the session.

Location Policy: In-home services from Long + Lean Pilates are available for Buffalo and most of the surrounding suburbs. Due to the nature of in-home training, we reserve the right to choose not to enter certain areas for service.

Mileage Policy: For locations that are more than 20 miles outside of Buffalo, an extra charge will be assessed based on travel time required.